WHS Tech Support Request Form

CERTIFIED STAFF

Please use this form to request Technical Support Staff from our building.   For more information on who will be responding to your technology issue, see descriptions below the form:

 

Staff Member Name: (First and Last, Please)

Email Address: (last.f@mail.wsd.wednet.edu)

Location - (Room # and/or Specific Location)

Specific Problem - Please provide a detailed description of the problem.

Estimated Response Time - *TSS *TRT
Urgent -within 60 min Critical -within 4 hours Routine -within 24 hours
  • Lab Failure
  • Network Failure
  • Student or Library Server
  • Office or Admin workstation
  • Teacher Workstation (1st contact)
  • New Student accounts- upon notification
  • Skyward
  • Network Printer problems
  • Email connectivity issues
  • Individual Student Station
  • Connectivity issues
  • Instructional dependant Workstations
  • Instructional Software Support (Word, PowerPoint, Excel, Contribute,
    Dreamweaver, iMovie, Mail, Easy Grade Pro, United Streaming)

 
Non-Urgent -within 48 hours Non-Urgent -within 72 hours
  • Virus Removal from workstation
  • Student Stations (non lab)
  • Network outage (individual classroom)
  • Grade Posting to Web
  • LCD Projector Use
  • Document Camera Use
  • Digital Camera Use
  • Connecting to Servers
  • Installation of software for district training.
  • Ordering new equipment
  • Reactivating student accounts (discipline)
  • Palm problems
  • Teacher/Club Web Page
  • Random Junk
 

...OR...